Sr. Operations Business Analyst

Upperline Health is the nation’s largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. We deliver a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. Our providers coordinate patients’ care among a team of specialists—physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers—for integrated treatment that addresses patients’ immediate and long-term health needs.

About the role

The Senior Operations Business Analyst will support strategic, clinical, and financial reporting needs across the company to help inform and improve operations, drive new initiatives, and ensure sound business decisions are made. You will work directly with the corporate team, including senior executives and regional operations leadership teams, to create KPIs and regular reporting cadences for managing clinical operations, perform deeper analyses on specific topics, interpret results, and communicate trends.

Responsibilities

• Design, build, and maintain Power BI dashboards and SQL-based analytics to provide insights into key operational areas such as partner enrollments into the value-based care platform, call center performance, patient care opportunities, appointment cancellations and recalls, and staffing levels.
• Develop and deliver recurring Excel reports (daily, weekly, monthly) covering clinical operations, visit volumes, RVUs, financial metrics, and other measures to support leadership decision-making.
• Design and execute ad hoc analyses for senior leadership on clinical, operational, and financial topics.
• Build and maintain Snowflake data views to enable efficient and scalable analytics.
• Share insights and data cross-functionally to support regular reporting, problem-solving, and strategic planning.
• Own the calculation and process of operational bonuses across the organization.
• Manage and oversee offshore analytics resources to ensure quality and timeliness of deliverables.
• Develop automations of recurring reports and maintain a reporting repository to improve efficiency and consistency of the reporting process.
• Identify opportunities to incorporate standard definitions for reporting and assist in quality analysis review and ongoing report development.
• Communicate and interact effectively and professionally with co-workers, management, and clinic staff, ensuring accurate data reaches all audiences.
• Be prepared to shift priorities quickly and positively when directed by leadership.
• Present findings and insights in PowerPoint and other formats for executive audiences.
• Continuously expand technical skills, healthcare business knowledge, and analytic capabilities to support evolving organizational needs.

Requirements

• Bachelor’s degree or higher.
• 1-3 years of experience in a role that requires data analysis.
• Advanced or expert Microsoft Excel skills and SQL.
• Strong organizational, verbal, and written communication skills.
• Experience with healthcare and value-based care is a plus.
• Extremely detail-oriented with a high degree of accuracy.
• Enjoys facilitation and has a talent for synthesizing complex data into comprehensible analysis and actionable steps.
• Naturally curious and always looking for opportunities to improve and innovate.
• Strong interpersonal skills and ability to interact with a broad spectrum of people maturely and diplomatically.
• Strong work ethic and can thrive in a fast-paced, constantly changing work environment.
• Ability to maintain confidentiality on sensitive analyses.

Benefits

• Comprehensive benefit options include medical, dental, and vision.
• 401K.
• PTO.