Operations Associate, Part-Time - Gold Coast

About Us

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores, our own sustainable factory in LA, and we innovate across categories like accessories, swimwear, and sleepwear. We're a mission-based company that invests in an inclusive culture to innovate together and ensure everyone has the space to grow, thrive, and belong.

Schedule

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Responsibilities

• Support the operational efforts required to achieve store goals
• Maintain seamless store operational procedures
• Consistently use and understand processes and procedures to track in-store inventory accurately
• Track, receive, and process all inbound inventory shipments
• Complete inventory-related tasks with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni-channel order processing
• Complete shipment processing: receiving, hanging, steaming, tagging (when applicable), and organizing in the back of house
• Support the process of completing markdowns when applicable
• Submit facilities tickets to ensure maintenance, presentation, and organization
• Organize store supplies
• Ensure the back of house reflects the brand and concept standards at all times
• Prepare and deliver all customer fitting rooms quickly and accurately
• Prepare and support all customer purchases in alignment with brand standards, including preparing, folding, and bagging products
• Replenish the sales floor when products are sold to ensure visual presentations and inventory levels meet brand standards
• Support execution of visual merchandising tasks as new products are received, including adjusting visual merchandising when products are sold out or sold through
• Execute visual displays and mannequins when directed
• Receive extraordinary customer experience feedback and scoring on service evaluation
• Contribute to Loss Prevention in all areas of the business
• Uphold time and attendance policy
• Bring an ambitious and passionate attitude to work daily
• Help ensure that the store environment is inspiring and our product is easily accessible
• Understand the core values and culture of Reformation and reflect these in all efforts
• Maintain and uphold a professional, healthy, and productive work environment

Requirements

• 1+ years relevant experience in a fast-paced, creative service environment
• Familiarity with the user functionality of desktop, mobile, tablet, and digital technologies
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with self-motivation for your work and career

Pay

The anticipated base hourly range is $16 – $25 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Benefits & Perks

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits to support travel to and from work
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Retirement planning support, including the option to invest in Environmental Social Governance-aligned (sustainable) funds
• Global collaboration opportunities with teams in LA, NYC, London, and worldwide
• Access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Yearly donations to community efforts aligned with employee causes
• Clothing discount and culture events (e.g., annual Ref Values week and Volunteer Time Off)