Operations Assoc Director

About the role

The Infection Solutions Associate Director is responsible for the business and operational leadership of the clinical laboratory, including customer service, laboratory operations, budgeting, medical billing, privacy and security, payer contracting and revenue cycle oversight.

Responsibilities

• Implement local clinical laboratory strategies that are integrated with Zimmer Biomet marketing and growth plans.
• Oversee all laboratory operations and engineering activities related to the production of Zimmer Biomet Diagnostic services that are compliant with current and future regulations.
• Drive and link business opportunities with the application of innovative technologies in clinical laboratory processes.
• Interface with Product Development, Franchise Management, Health Economics and Market Access (HEMA) and Marketing groups for successful introduction of new products.
• Arrange appropriate formal training, mentoring or other experiences for key personnel to encourage individual development.
• Develop and drive an operating culture that promotes consistency of behaviors leading to superior business performance.
• Evaluate potential contracts and fee schedules with payers, assist with negotiations and contract approval.
• Oversee CD Laboratories claims processing, ensuring efficient and compliant claims processes.
• Monitor and provide oversight of third-party revenue cycle/billing vendor.

Requirements

• Strong knowledge of clinical laboratory operations and applicable regulatory requirements, including HIPAA, CLIA, NYSDOH, CMS, and COLA/CAP.
• Experience with medical billing, claims processing, revenue cycle oversight, and payer contracting.
• Ability to ensure privacy, security, and compliance across laboratory and business operations.
• Strong financial and operational acumen, including budgeting, vendor oversight, and process improvement.
• Effective cross-functional leadership and collaboration with internal teams, external partners, and vendors.
• Proven people leadership skills, including coaching, talent development, change management, and building a high-performing team culture.
• Experience working in a regulated clinical laboratory, diagnostic services or medical device/healthcare environment.
• Experience with payer contracting, billing vendor oversight and compliance within healthcare or laboratory services.

Qualifications

• Minimum Requirements: Bachelor's Degree and 6 years of relevant experience, or Associate's Degree and 8 years of relevant experience, or High School Diploma or Equivalent and 10 years of relevant experience.
• Preferred Qualifications: Degree in Business, Healthcare Administration, Life Sciences, Clinical Laboratory Science or related field.
• Experience: 8+ years of experience in clinical laboratory operations, healthcare business operations, medical billing, revenue cycle or other related healthcare industry experience.

Skills

• Knowledge of clinical laboratory operations and applicable regulatory requirements.
• Experience with medical billing, claims processing, revenue cycle oversight, and payer contracting.
• Ability to ensure privacy, security, and compliance across laboratory and business operations.
• Financial and operational acumen, including budgeting, vendor oversight, and process improvement.
• Cross-functional leadership and collaboration skills.
• People leadership skills, including coaching, talent development, change management, and building a high-performing team culture.
• Experience in a regulated clinical laboratory, diagnostic services or medical device/healthcare environment.
• Experience with payer contracting, billing vendor oversight and compliance within healthcare or laboratory services.

Benefits

Travel expectations: Up to 15%.

Pay

$144,000 - $181,000 USD/annual.

Schedule

Onsite 3 days per week in Baltimore, MD.