Operations Assistant - Richmond

Core Responsibilities

• Cook up daily coordination with DSPs and drivers for attendance, route readiness, and compliance.
• Check driver check-in, route assignment, and departure times.
• Inspect driver performance, POD compliance, and communication quality.
• Pass on service or behavioral issues to Hub Manager if necessary.
• Get ready daily routes based on volume and cutoff time.
• Confirm route allocation accuracy and system alignment before drivers leave.
• Give drivers a dispatch briefing (special notes, weather, backlog, service reminders).
• Make sure all scanners/devices work before route launch.
• Handle failed deliveries and assign redelivery routes.
• Collaborate with DSPs to ensure next-day redelivery completion.
• Monitor overdue packages and avoid backlog buildup.
• Track repeat failure addresses and escalate recurring issues.
• Handle incorrect or incomplete addresses in the system.
• Verify addresses and update system records promptly.
• Inform drivers and DSP teams about corrected information.
• Reduce delivery failures due to zip codes or input errors.
• Deal with exception packages (damaged, missing, customer unavailable, restricted access, etc.)
• Investigate root causes and document findings.
• Collaborate with warehouse team for package location and status verification.
• Ensure proper system updates and status accuracy for all exceptions.
• Maintain real-time communication between dispatch, DSPs, warehouse, and management.
• Supply daily dispatch and exception summary reports.
• Support operational improvements to boost dispatch efficiency and cut costs.

Qualifications

• Experience in logistics, last-mile operations, or dispatch coordination preferred.
• Familiarity with DSP model and driver performance management.
• Strong problem-solving and multitasking abilities in fast-paced environments.
• Proficiency in Excel and dispatch systems.
• Bilingual (English/Chinese /Spanish) preferred.