Operations Assistant (Part-Time)

Position Overview

The Operations Assistant is a key part of successful club operations including; client services, facility upkeep, sales, inventory management, product knowledge, and program facilitation. They provide support to the management and coaching teams, as the team works together to provide each guest with a valuable experience.

Job Summary

Primary Responsibilities:

• Welcome members/guests by greeting them and answering questions or handling requests.
• Ensure the parents and or caregivers are comfortably set up after the children have checked in.
• Direct calls and phone inquiries appropriately.
• Serve as source of information for all club services, and proactively promote them.
• Attentively and respectfully handle member/guest issues and notify management when appropriate.
• Maintain a clean and professional environment at the check in desk at all times.
• Responsible for logging and storing all lost-n-found items turned in at desk.
• Periodically check bathrooms, bar for cleanliness.
• Work Movie Night and occasional Special Event support.

Administrative Assistance

Responsibilities:

• Administer all check in, picture taking of the member base daily.
• Check members and guests in and out using MINDBODY.
• Ensure the vending machine is appropriately stocked.
• Complete necessary guest registration paperwork as required as well as enrollment forms.
• Ensure that workspace is well-maintained and all paperwork is uploaded in MB as needed.
• Maintain the clothing/shoe inventory in order and inform Management of low par levels.
• Maintain inventory of overall supplies.
• Keep floor tidy from debris.

What We’re Looking For

• Experience in customer service, administration, or hospitality.
• Friendly, reliable, and able to maintain a calm, professional demeanor.
• Comfortable interacting with children and their families.
• Highly organized and detail-oriented, with strong communication skills.
• Able to take initiative and work both independently and as part of a team.
• Familiarity with MINDBODY or other CRM/scheduling platforms is a plus.

What You’ll Get

• Starting at $18.00/hour (exact compensation may vary based on skills, experience, and qualifications).
• This is a part-time position (evening and weekend availability preferred).
• Hands-on experience in customer service, operations, and facility management.
• Access to a growing and supportive professional community.
• Opportunities to take on new responsibilities and grow within Court 16.