Operations Assistant In Home Care

About the Role

The Operations Assistant reports to the Caregiver Manager and primarily assists the Care Staff Coordinator with screening, interviewing, scheduling, and on-boarding applicants. Additional responsibilities include clerical, administrative, and record-keeping tasks for the Operations department, as well as supporting the Caregiver Manager as directed. This role plays an integral part in upholding the company’s mission: “We provide a profoundly remarkable experience.”

Responsibilities

• Interview Coordination
  • Manage incoming applicants from various sources, screening or approving on a case-by-case basis.
  • Conduct phone screenings to assess skills, experience, and availability.
  • Coordinate with the Care Staff Coordinator to schedule in-person interviews.
  • Follow up with applicants regarding application status (approved, denied, etc.).
  • Maintain notes in WellSky and Paradox about applicant experience, hiring process status, and required documents.
  • Manage interview calendars and send reminders to applicants.
• Hiring
  • Ensure applicants are 100% document-ready prior to orientation.
  • Run background checks for all converted hires.
  • Complete employment verification for all converted hires.
  • Participate in in-person interviews as needed.
  • Assist with new hire on-boarding.
  • Post job ads on Indeed and other platforms.
• Orientation Support
  • Prepare the training room and materials for new hire orientation.
  • Assist with gathering, placing, and picking up lunch orders for new hires.
• Ongoing Operations Support
  • Run weekly operations reports and coordinate job fairs.
  • Ensure compliance records (annual training, background checks, etc.) are up to date.
  • Assist with and manage caregiver records as directed by the Caregiver Manager.
  • Participate in organizing caregiver meetings.
  • Provide support for office functions, including answering phones.

Qualifications

• 2 years of experience in healthcare or a business office.
• Demonstrated quality writing skills and effective time management.
• Adaptability to change and proficiency with technology.
• Associate’s Degree or post-high school education preferred.
• Positive, service-first mindset with a commitment to fostering a positive team culture.
• Genuine care for caregivers, clients, and families.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Paid time off
• Opportunity for advancement