HOME CARE OPERATIONS SUPERVISOR

Job Responsibilities

• Collaborate with HR dept to ensure compliance of new hires onboarding process is completed prior to the start date.
• Generate reports from HHA Exchange as needed and when requested.
• Ensure that all operational and confidential personnel documentation related to Companion/Homemaker staff is properly maintained and filed accurately and in a timely manner.
• Aid with special compliance projects and audits when needed.
• Provide exemplary customer service to internal and external customers.
• Maintain employee attendance, punctuality, and adherence to Electronic Visit Verification (EVV) requirements.
• Answer telephones via departmental multi-line/Ring Central per company policy.
• Greet visitors, issue temporary badges, and maintain visitor log.
• Ensure employees wear ID badges upon entry.
• Make periodic tours of the site to check security and secure entrances.
• Notify security personnel of disruptive visitors.
• Organize and maintain all authorizations electronically.
• Review and validate weekly payroll submissions for Companion/Homemaker staff.
• Prepare and submit weekly/monthly statistical and productivity reports as required by policy and/or requested by the Supervisor.
• Maintain all deliveries and pick-up records.
• Maintain supplies/PPE inventory by checking stock, anticipating needed supplies, initiating and expediting orders, and verifying receipt of supplies.
• Prepare and distribute PPE to Field Staff.
• Take minutes at Department meetings.
• Monitor and review daily EVV visits reports through HHA eXchange EVV dashboards.
• Review exceptions report daily, identify and resolve EVV exceptions.
• Proactively contact staff when discrepancies are identified and provide corrective instructions.
• Investigate, resolve, document visit discrepancies as required.
• Ensure all visits completed are eligible for billing/payroll.
• Approve visits for payroll/billing.
• Conduct duty sheet audits weekly, validate tasks completed against Companion/Homemaker Care Plan/Tasks List.
• File documents as required appropriately in designated areas.
• Locate and submit necessary duty sheets as requested by contracts and other regulatory bodies for billing, payment, and auditing purposes.
• Cook up with nursing team regarding any changes in patient condition or service needs.
• Schedule nurses for home visits when required.
• Receive, review, and document incidents or complaints related to Companion/Homemaker services and ensure they are addressed and resolved timely according to agency policies and contract requirements.
• Schedule Companion/Homemaker staff training as required and monitor attendance.
• Enter Companion/Homemaker PTO requests in the scheduling system as needed.
• Address paraprofessionals’ payroll concerns as needed and conduct sessions with paraprofessionals on utilizing electronic visit verification (EVV) and completing duty sheets.
• Provide support for staff using Electronic Visit Verification Systems and ensure annual training for EVV is completed.
• Perform other duties as assigned.

Qualifications

• Education: Associate degree or equivalent years of experience required.
• Experience: Minimum of 1-year experience in an office setting.
• Must have the ability to maintain confidentiality and strong attention to detail while working in a fast-paced environment.
• Proficient in using HHA eXchange and experience in home care coordination/scheduling required.
• Proficient in Microsoft Office Suite: Word, Excel, and PowerPoint.
• Excellent communication skills written and verbal.
• Strong organizational skills.