Supervisor, Operations
About the role
The Operations Supervisor oversees dock operations and off-hours Customer Service. Key responsibilities include supervising dock operations, managing personnel, ensuring safety, coordinating with contractors, maintaining service center operations, and providing leadership.
Responsibilities
- Supervise and coordinate dock operations and personnel, including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll, and office operations.
- Maintain a clean, safe work environment.
- Assist in all service center and employee safety issues and compliance with governmental regulations.
- Afford assistance to local and line haul contractors with coordinating loading and unloading, equipment lease agreements, DOT qualifications and requirements, manifest approvals and settlements, deliveries, and operation procedures.
- Ensure load quality, timely computer data entry, and paperwork procedures followed, service center and freight security, and proper freight routing.
- Review daily service center operating costs to manage profitability and budgeted cost attainment.
- Provide supervision to staff through motivation, direction, review of, and feedback on performance.
- Participate in proactive team efforts to achieve departmental and company goals.
- Provide leadership to others through example and sharing of knowledge.
- Trace and update freight information and paperwork.
- Assist with various positions and forklift operations in the absence of employees.
- Receive very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
Requirements
- Bachelor’s degree (B.A.) from a four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
- Reliability in written and verbal communication.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employers of the organization.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
- PREFERRED: Knowledge of AS/400.
- Experience supervising the selection, training, development, and appraisal of personnel.
- Average typing, filing and ten key skills.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Hazardous Materials Handling Certified.
- Forklift certified.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
- Ability to prioritize tasks.
- Ability to handle multiple tasks and projects simultaneously.
- Ability to prioritize, organize, and delegate assignments.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Physical Demands: Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature. While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person. The employee is occasionally subjected to odors from the dock area and lifts objects up to 100 lb. Work Environment: Outdoors and indoors shop environment with adequate ventilation. Might be required to occasionally work in wet or humid conditions (non-weather), near fumes or airborne particles, moving mechanical parts, toxic or caustic chemicals, vibrations, and outdoor weather conditions.
Compensation
The compensation for this role is $55,000 to $65,000 per year.
Job Location
Nashville, TN
Benefits
- PTO
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
Additional Requirements
Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is growing and looking for a highly motivated Operations Supervisor to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, apply today!