Manager, Operations

Primary Responsibilities

• Oversee day-to-day property operations across leasing, maintenance, resident services, security, and administrative functions
• Ensure timely unit turns, work order completion, vendor responsiveness, and readiness to meet leasing demand
• Conduct routine site inspections to maintain brand standards, cleanliness, safety, and curb appeal
• Implement and enforce SOPs, playbooks, and service-level expectations across all departments
• Coordinate cross-department initiatives including facilities projects, capital improvements, safety programs, and vendor management
• Partner with maintenance leadership on preventative maintenance schedules and large-scale infrastructure planning

Primary Functions

• Prepare, review, and manage annual operating budgets and capital plans in partnership with Asset Management and Accounting
• Analyze monthly financial statements, delinquency trends, rent collections, and KPI dashboards to drive corrective actions
• Control expenses while maximizing revenue performance and NOI
• Collaborate with Asset Management on long-term asset planning and repositioning strategies
• Provide strategic leadership to on-site and centralized leasing teams
• Maintain consistent communication between site teams, corporate departments, lenders, and external partners

Minimum Requirements And Qualifications

• 8–12+ years of progressive property management, real estate operations, or portfolio leasing experience
• 5+ years in a senior leadership, General Manager, Regional Manager, or equivalent executive role
• Experience managing large-scale residential, mixed-use, or master-planned communities strongly preferred
• Demonstrated success in financial management, budgeting, and NOI optimization
• Proven experience leading leasing teams and revenue strategy
• Expertise with Yardi or similar property management and CRM platforms
• Strong leadership, coaching, and conflict-resolution skills
• Deep knowledge of Fair Housing laws, local housing regulations, and compliance standards
• Bachelor’s degree in Business, Real Estate, or related field preferred
• CPM, ARM, or equivalent designation is a plus

Key Skills And Competencies

• Strategic & Operational Leadership
• Financial Acumen & Budget Management
• Leasing & Revenue Optimization
• Cross-Functional Collaboration
• Data-Driven Decision Making
• Resident Experience Focus
• Risk & Compliance Awareness
• Team Development & Accountability
• Vendor & Project Oversight

Pay

Commensurate with experience

Schedule

Full-time, Exempt