Home Care Operations Coordinator

About the role

JOIN THE GRISWOLD TEAM!

Griswold Home Care – Baltimore, Harford & Cecil Counties, is looking for a compassionate and organized Home Care Operations Coordinator to help deliver exceptional care and support to our clients, caregivers, and families. If you thrive in a fast-paced environment where every day brings the opportunity to make a difference, we'd love to meet you.

Location

Harford & Baltimore County, MD (White Marsh, Towson, Perry Hall, Nottingham, Bel Air and surrounding areas)

Schedule

Monday–Friday, 8:30 AM – 5:00 PM (Full-Time)

Responsibilities

• Assist with caregiver scheduling and daily schedule changes
• Support client and caregiver communications
• Conduct new client intake calls and assist with in-home assessments
• Help develop and update client care plans
• Complete client satisfaction and wellness follow-up calls
• Auxiliary in matching caregivers to client needs
• Maintain accurate client documentation and records
• Answer incoming office calls and provide exceptional customer service
• Support office administration and special projects
• Collaborate with the leadership team to ensure excellent client care

Qualifications

• 2+ years of experience in home care, healthcare, or senior services
• Scheduling experience preferred
• Experience with client intakes and care plans
• Excellent customer service and relationship-building skills
• Strong communication and organizational skills
• Ability to manage multiple priorities and work independently
• Proficiency with Microsoft Office; home care software experience is a plus
• Valid driver's license and reliable transportation

What We Offer

• Competitive salary
• Paid Time Off
• Health benefits (where applicable)
• Ongoing training and career development
• Supportive, team-oriented culture
• Opportunity to make a meaningful impact in the lives of seniors and their families

About Us

As an equal-opportunity employer, we are committed to promoting diversity, equity, and inclusion in all aspects of our operations and providing a work environment that is free from discrimination, harassment, and retaliation.