Operations Assistant - Hybrid

About the role

The Operations Assistant supports the Occupational Risk team within Crum & Forster’s Accident & Health division. This role is hybrid and based in the greater Hartford/Glastonbury, CT area.

Responsibilities

• Support underwriting with post-binding procedures and pre-renewal account setup
• Data entry into agency management systems, workflow system, and claims system
• Complete monthly accuracy audit of TPA systems and document verification
• Aid Underwriting team in submission setup
• Assist clients with account administration
• Perform projects and assignments under manager’s direction
• Keep the Operations Shared Drive organized
• Conduct binding documentation accuracy reviews (peer reviews)
• Process document accuracy checks within admin systems (SASID, CBA & ICI)
• Assemble, with accuracy, new/renewal account folders
• Work and communicate effectively with internal and external personnel

Requirements

• High school diploma required
• Bachelor’s degree from an accredited institution preferred
• Intermediate experience with Microsoft Office, specifically Excel, Word, Outlook
• Database management experience a plus
• Strong interpersonal and communication (oral and written) skills
• Strong demonstration of problem solving and analytical skills
• A customer focused mentality
• Strong analytical skills
• High degree of organization to prioritize work and follow up on issues
• Exceptional attention to detail

Qualifications

• High school diploma required
• Bachelor’s degree from an accredited institution preferred
• Intermediate experience with Microsoft Office, specifically Excel, Word, Outlook
• Database management experience a plus
• Strong interpersonal and communication (oral and written) skills
• Strong demonstration of problem solving and analytical skills
• A customer focused mentality
• Strong analytical skills
• High degree of organization to prioritize work and follow up on issues
• Exceptional attention to detail

Skills

• Microsoft Office proficiency (Excel, Word, Outlook)
• Intermediate database management experience
• Strong interpersonal and communication skills
• Problem-solving and analytical skills
• Customer-focused mentality
• Analytical skills
• Attention to detail

Benefits

• Generous 401K employer match
• Employee Stock Purchase Plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision
• Programs focused on family wellness, including physical, mental, and financial wellbeing
• Tuition reimbursement, industry-related certifications, and professional training
• Dynamic, ambitious, fun, and exciting work environment
• Company committed to equal employment opportunity and diversity
• Matching donation program and volunteer opportunities
• Employee-driven corporate giving program

Pay

The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $37,900.00 to a maximum of $55,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Schedule

This is a hybrid role based in the greater Hartford/Glastonbury, CT area.