Operations Assistant - Fulfillment

Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day-to-day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team and learn every aspect of the business.

Responsibilities

• Receive product and enter product details into our internal system
• Perform quality assurance checks on incoming and outgoing product
• Review orders to ensure they are ready to ship to customers
• Support customer care team via phone and email with any product-related escalations
• Complete a high volume of data entry within a specified time frame, ensuring accuracy
• Meet goals and targets as assigned by leadership
• Collaborate with internal teams in a fast-paced, high-volume work environment with a high attention to detail

Requirements

• A drive to exceed goals and a passion for challenges
• Strong attention to detail and a passion for process in a fast-moving work environment
• Excellent communication skills, both written and verbal
• Ability to collaborate effectively within a team
• Strong multitasking skills in a fast-paced environment

Qualifications

• Experience in data entry or administrative fields preferred
• Experience in a fast-paced, high-volume work environment
• Passion for socially and environmentally responsible organizations and products

Benefits

• Competitive compensation with a targeted budget of $21 per hour
• Comprehensive training program and career growth opportunities, including regular 1-1s, training, and annual 360 reviews
• Lifestyle Spending Account for wellness expenses (e.g., gym memberships, massage, counseling)
• Company-sponsored continued education in leadership, professional skills, and diversity & inclusion, plus tuition reimbursement
• Generous employee discount on jewelry
• Access to mental health resources, including self-care apps, seminars, and 24/7 counseling via Employee Assistance Program
• Volunteer opportunities and support for local initiatives
• Medical, dental, and vision insurance with a $0 monthly premium option for employees; employer HSA contributions (coverage begins on the first day of the second month)
• 401k match
• Paid Time Off: 3 weeks accrued in the first year
• Paid parental leave for bonding and care of new additions
• 100% employer-paid disability and life insurance
• Pre-tax commuter benefits

The interview process includes a phone call with the recruiting team, an online exercise, and an interview with a leader.