Operations Analyst- Payment Resolution & Research

About the role

The Operations Analyst, Payment Resolution & Research at Kuvare is responsible for processing premium collection and providing accurate information to service clients and policyholders. This role requires strong communication, problem-solving, and continuous improvement skills.

Responsibilities

• Process premium received based on type of products, accurate data entry ability
• Process policy loans and run cost basis requests
• Daily processing of bank activity including lockbox rejects
• Make corrections to policies due to coding errors, account/bank information errors
• Conduct research and meet deadlines
• Absorb and assist with unclaimed property research and Claims requests
• Assist with the 1099 process for policyholders
• Handle inbound/outbound calls from all applicable customers
• Develop a broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery

Qualifications

• Two-year degree in Accounting/Business or equivalent experience preferred
• LOMA 1 & 2 courses completed/passed within two years of hire
• One to three years of customer service or insurance background desired
• Intermediate Excel knowledge

Skills/Competencies

• Strong organizational skills with elevated level of attention to detail
• Demonstrated persistency and ability to deliver results under pressure
• Excellent interpersonal, verbal communication and proofreading skills
• Proficient with Microsoft Office, etc.
• Must be a flexible self-starter who can prioritize tasks, follow through and meet deadlines
• Ability to work independently with minimal supervision

Physical Demands

• Normal office working environment, full time with some flexibility
• Occasional evening and weekend hours to meet deadlines
• Occasional travel is required
• Ability to type / perform data entry
• Read from a computer screen and paper reports
• Express ideas and otherwise communicate with the spoken word