Operations Analyst I/II

About the role

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance.

Responsibilities

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill‑shifts.
• Maintains accurate information and movement in Crew Manager.
• Performs as Local Storm Analyst and maintains ability to travel to impacted offices.
• Accurately manages Estimated Restoration Times to customers.
• Provides accurate and timely information to customers and first line resolution to customer complaints; duties may extend to direct customer correspondence.
• Prioritizes, schedules, and manages non‑emergency preventative maintenance and customer‑requested work in a timely and cost‑effective manner; duties may extend to full creation, set up, packaging, permitting, joint‑use interaction, as‑builting and reconciling discrepancies for ARM and trouble work.
• Recognizes the financial impact of gathering and maintaining accurate information in all systems; financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross‑charge requests where applicable.
• Prioritizes, dispatches and manages streetlight work; duties may extend to full set‑up, packaging, permit work, as‑builting, reconciliation, billing interaction, GIS editing and job closing.
• Additional duties for Operations Analyst II may include standby list management/maintenance, performing complex Out‑of‑Town callouts, maintaining accurate information and movement in Crew Manager, editing and approval of complex SRRS reports, providing accurate and timely information to customers and first line resolution to customer complaints (may extend to direct customer correspondence and/or direct support for Power Quality and EMF field investigations).

Requirements

• Operations Analyst I: 2+ years of demonstrated related experience (partial year of 6 months or greater counts as one year).
• Basic knowledge of distribution and transmission systems.
• Ability to learn job‑specific computer applications.
• Ability to handle constantly changing and emerging priorities.
• Ability to address multiple tasks simultaneously.
• Maintains working knowledge of TRSi, ARM suite, ARCOS, CB