Operations Analyst I

Principal Objective

The Operations Analyst plays a key role in improving the efficiency and effectiveness of the Operations team. The Analyst provides data-driven insights and strategies that enhance decision-making and operational workflows. Additionally, the Analyst supports and may lead multiple department projects requiring independent decision making, project management, and change implementation skills.

Principal Duties and Responsibilities

• Collaboration: Work with all levels and business partners to ensure recommendations align with overall business goals and are feasible. Advise on potential operational impact related to new projects and system releases. Collaborate with managers to ensure a smooth transition of process changes. Provide operational input in product development process. Interact with Support Services business analysts to provide an understanding of operations' functional requirements.
• Process Optimization: Document current state processes in workflow tools. Review and develop “to be” workflows identifying changes and impacts. Perform root cause analysis to understand performance of programs and identify opportunities for improvement. Create and implement general application (Office 365, etc.) tools to generate efficiencies.
• Performance Monitoring: Establish and update key performance indicators (KPIs) and Key Risk Indicators (KRIs).
• Data Analysis: Gather, evaluate, and interpret data to identify trends, inefficiencies, and areas for improvement. This may include the use of statistical methods.
• Effective Communication: Develop and deliver presentations related to recommendations, change management, project status, and general documentation.
• Reporting and Documentation: Regularly create detailed reports to communicate findings and recommendations to stakeholders.
• Project Management: Supports and in some cases leads projects as operations representative. This includes project planning and status reporting, issue and risk mitigation, testing execution, implementation management and go forward monitoring.
• Risk Management: Identify potential risks and develop risk mitigation strategies. Be aware of regulatory requirements related to processes and functions; assist in control updates to maintain compliance.

Job Specifications (Skills, Knowledge And Abilities Required)

• Bachelor’s degree
• Experience in business process analyst roles; education could substitute for experience.
• PC skills; strong knowledge of Microsoft Office (or similar products) including: Excel, Word, PowerPoint, Visio, Smartsheet, etc.
• Communication: Effective written and verbal communication skills to articulate findings and recommendations clearly to various stakeholders.
• Analytical: Strong ability to analyze complex data sets, identify patterns, and draw actionable insights.
• Problem-Solving: Capacity to identify issues and develop innovative solutions to address operational challenges.
• Project Management: An understanding of project management principles to support and lead initiatives.
• Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Self-starter: Ability to manage multiple projects with limited supervision, while meeting deadlines
• Highly organized, self-motivated, quick learner, and innovative person
• Work independently as well as in a team.

Behavioral Skills

• Consistently demonstrate behaviors associated with Brookline Bancorp's Core Four values: adaptability, accountability, leadership, and teamwork.