Operations Analyst

About the Job

Our client is a high-growth, global social media technology platform connecting hundreds of millions of daily active users through real-time content ecosystems, creator economies, and immersive digital communities. We are seeking an analytical, highly agile Operations Analyst to serve as the operational engine behind their platform scaling initiatives. This role focuses on extracting high-volume performance data, mapping complex cross-functional workflows—such as content moderation, creator onboarding, and ad review pipelines—diagnosing operational bottlenecks, and presenting data-driven efficiency improvements directly to platform leadership.

Responsibilities

• Performance Data Aggregation: Gather, track, and synthesize cross-functional platform performance data, user lifecycle metrics, and operational KPIs to create unified data models for leadership.

• Workflow Architecture & Mapping: Map out end-to-end operational workflows (including manual content moderation queues, user support ticketing, and creator monetization cycles) to document dependencies and resource allocation.

• Bottleneck & Friction Diagnosis: Analyze operational throughput and queue latency to isolate systemic bottlenecks, identify manual process redundancies, and uncover root causes of operational delays.

• Strategic Presenting & Leadership Alignment: Translate complex workflow vulnerabilities and performance data into polished, actionable business cases, presenting clear efficiency recommendations directly to Product Operations leads and Executive Leadership.

Qualifications

• Education & Domain Literacy: Bachelor’s degree in Business Analytics, Information Systems, Operations Research, Industrial Engineering, or a related quantitative field.

• Professional Experience: 2 to 4 years of proven professional experience in operations analysis, business process management, or product operations, preferably within a fast-paced social media, tech start-up, or consumer software enterprise.

• Data Querying & Analytics Mastery: Advanced technical proficiency with Microsoft Excel and Google Sheets paired with intermediate-to-advanced SQL capabilities for querying large relational databases and manipulating raw platform data.

• Workflow Mapping Tooling: Hands-on expertise utilizing collaborative diagramming software (e.g., Lucidchart, Miro, or Microsoft Visio) to construct clear, standardized workflow schemas.

• BI & Dashboarding Infrastructure: Proven skill in building intuitive, interactive operational dashboards using Tableau, Power BI, or Looker to track queue health, throughput, and error rates in real time.

• Agile Mindset & Problem-Solving: Practical familiarity with scaling operations in an Agile environment, demonstrating a methodical approach to eliminating process waste and optimizing human-in-the-loop workflows.

• Communication & Tech Polish: Exceptional verbal and written presentation skills, with a proven ability to confidently present technical efficiency insights to non-technical creative and product executives.

Job Details

• Employment Type: Full-Time, Permanent

• Salary Range: $105,000 – $140,000 base structure + Performance Bonus, Equity Shares & Premium Corporate Health Benefits.