Operations Analyst

About the role

WHO we’re looking for:We are looking for an Operations Analyst to join our Operations Team. You should be someone who is passionate about their career, who wants to grow and develop and willing to wear multiple hats in our operations department.

Role and Responsibilities

• Examine documents, materials and products, and monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.
• Onboarding of new employees.
• Prepare and maintain various reports for different departments and clients.
• Ensure compliance with corporate policies.
• Follow-up activities for multiple workstreams including accounting, payroll, legal, recruiting and HR.
• Create and maintain vendor management processes and databases.
• Work closely with operational departments to identify and evaluate the quality of different data sources used for key result/metric calculations and performance analysis.
• Review reports to ensure they meet predefined policies and guidelines.
• Perform all other duties that ensure compliance with all standards and regulations.
• Audit and validate operational data to ensure integrity across all systems and processes.
• Ad hoc project management for multiple workstreams; HR, payroll, accounting, recruiting, legal, etc.
• Annual Reporting compliance (W-2; 1099; 1095-C, etc.).

Required Experience and Education

• 1-3 years of experience in a related field.
• Bachelor’s degree
• Office environment experience.
• Proficiency using a variety of computer software applications, especially Microsoft Word, Excel, and Outlook.

Necessary Skills and Attributes

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Strong interpersonal skills handling sensitive and confidential situations and documentation - ability to handle sensitive and confidential information in an appropriate manner.
• Excellent spelling, grammar, and written skills.
• Friendly and polite telephone manner.
• A high level of attention to detail is required.
• Highly effective at establishing priorities, multi-tasking and meeting tight deadlines.
• Must be flexible and willing to adapt.
• Proactive and takes initiative to drive activities to closure, with limited supervision.
• Works to deliver excellent products and services at the lowest cost to the company as possible.

Physical Demands

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we’ll bring

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.