Operations Agent - Air Export

PURPOSE OF JOB

Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, trucking terminals, and shipping docks. Communicate and receive orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs. To process export shipments accurately and timely, in compliance with U.S. export regulations and customer expectations.

Summary Of Benefits

• Medical Plan including Prescription
  CIGNA is the current provider, offering 3 plans.

• Dental Plan
  CIGNA is the current provider, offering 2 plans.

• Vision Care
  VSP Vision Care is the current provider, offering 1 plan.

• Flexible Spending Account (FSA)
  Medical, Dependent Care, Flexible Spending Account, Dependent Care Flexible Spending Account, Limited Purpose Flexible Spending Account, Health Savings Account (HSA)

• Health Savings Account
  when enrolled in Cigna High Deductible Health Plan (HDHP)

• Life Insurance
  (1½ times annual salary up to a maximum benefit of $50,000); Supplemental life insurance (at the expense of the employee); Long term disability (LTD) coverage; Accidental death and dismemberment (AD&D) coverage

• Paid Time Off (PTO)

• Paid Holidays

• Retirement Plan
  401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

• Student Loan Assistance
  Eligible for student loan assistance after three (3) months of continuous employment, pending verification. Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00. Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

• Tuition Reimbursement
  Eligibility for Tuition Reimbursement is three (3) months of continuous employment. Reimbursement is limited to $5,250.00 per employee per calendar year. Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

• Wellness Day
  Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation.

• Voluntary Benefits
  Hospital Indemnity Insurance, Accident Insurance, Critical Illness Insurance, Commuter Benefits - Parking and Transit

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enter shipment data into computer system in order to generate required documents and labels, apply rates and charges, arrange export clearance through U.S. Customs, and track shipments with carriers from origin to destination.

• Daily Arrange pick-up of shipments from customer or vendor to Kintetsu World Express, (U.S.A.), Inc (KWE) location. Arrange transfer of shipments from KWE to carrier.

• Daily Arrange flights with airlines for customer shipments, provide flight information and shipment details to customers. Print documents for shipments, then assemble and distribute as required for export. Print and apply cargo labels to shipments.

• Daily Close Master Air Waybill (MAWB) and check the entry data of MAWB and House Air Waybill (HAWB) for correction, if needed please revise. Issue and close pouch MAWB’s for shipments being tendered to airlines.

• As needed Assist in visually inspecting freight, ensuring it has the necessary stickers to ship out correctly.

• As needed Create invoices for customer shipments, third party, and freehouse billings.

• Daily Provide service and support to customers and overseas offices regarding status, transit, or irregularities of shipments.

• Daily Maintaining and updating customer templates, pre-alert distribution lists, and new customer ID’s.

• As needed Run reports for tracking milestones as required for Quality Management System (QMS).

• Weekly Creating and updating non-conformance reports to ensure that QMS standards are maintained.

• As needed Assist in creating and updating operations and customer Standard Oprating Procedures (SOP).

• As needed Assist Supervisor or Manager on Request For Quote (RFQ) rate or service data preparation