Operations Administrator

About the role

You’re more valuable than ever – And that’s just how we’ll make you feel. At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities. This role is responsible for coordinating, planning, organizing and executing our daily operational needs.

Responsibilities

• Scheduling & Payroll
  • Manages and optimizes schedules based on center coverage needs and team member preferences.
  • Supports time-off requests using departmental guidelines.
  • Ensures payroll information is accurate and collaborates with the payroll team to resolve issues including reconciliation of timecards.
  • Tracks and reports center patterns in a variety of platforms to assist leadership in managing to KPIs such as volume, trends, attrition rates, and center productivity and to determine scheduling and operational needs.
  • Supports Operations team in workforce management to cover “open shifts” due to sick calls, patient volume-based schedule changes, weather, or other unplanned events.
• Credentialing and Onboarding
  • Assists Health System partners and Onboarding Specialists with compliance programming, such as tracking licensing requirements and supporting credentialing programs as needed.
  • Guides new hires and existing Team Members through licensing and credentialing processes and gathers necessary documents.
  • Interfaces with talent acquisition, health system administrators, and new hires regarding privileging/credentialing and licensing programs, sharing information and ensuring transparency, accountability, and alignment of processes.
  • Maintains onboarding timelines and communicates when issues arise with all parties involved.
  • Coordinates Physician and Advanced Practitioner supervisory agreements as required by the health system partner.
  • Welcomes newly hired team members to Mercy-GoHealth and announces new hires to the team.
  • Coordinates and communicates orientation information and dates; initiates specified touch points with new hires and provides support through the onboarding process including training schedules and onboarding to systems (e.g., payroll, scheduling, medical records).
  • Coordinates system set up (e.g., payroll, scheduling, medical records) with Mercy-GoHealth and hospital system partners.
• Administrative support
  • Supports provider administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
  • Maintains licensing information in coordination with health system partner.
  • Requests/processes provider status changes in coordination with the health system partner.
  • Supports provider administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
  • Provides center support as needed, including, but not limited to, site maintenance tasks (e.g., managing inventory, ordering supplies) to ensure centers have access to the appropriate resources.
  • Oversees and follows up on helpdesk tickets related to both Information Technology and Construction/Facilities department.
  • Reviews patient satisfaction metrics and supports Operations leaders and Customer Experience in service recovery.
• Process improvement
  • Seeks feedback from recruiters, health system credentialing/privileging representatives, Team Members, and other key stakeholders on processes.
  • Reviews and acts upon feedback.
  • Re-designs inefficient steps within processes under their control.
  • Keeps informed on national trends in relation to onboarding, Team Member integration, and related workforce operational matters.
• Public Relations
  • Provides marketing and logistical support for special events and outreach projects (open houses, physician events, public lectures, etc.)

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience required.
• Preferred Bachelor’s degree preferred.
• 3+ years of administrative experience preferred.
• 5+ years of health care experience preferred.
• Scheduling experience in a medical environment preferred.
• EPIC EMR experience preferred.
• Previous provider liaison or medical office/group experience preferred.

Knowledge, Skills, And Abilities

• Excellent judgment
• Interpersonal skills
• Communication skills
• Problem solving
• Self-management
• Technical competence
• Writing
• Customer service
• Teamwork/collaboration
• Relationship management

Physical Requirements

• Extended use of screens/computers & office equipment
• General Stand, walk, sit, drive frequently
• Bend, squat, and reach frequently
• Lift/carry up to 50 pounds
• Push/pull up to 50 pounds
• Sit and stand for long periods of time

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.