Operations Admin - Onsite (Des Plaines, IL)

About the Company

Airspace is a tech-enabled freight forwarder redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, with employees around the globe and European headquarters in Amsterdam, Airspace leverages data and patented AI technology to coordinate logistics across a global network of drivers and airlines. The company specializes in mission-critical deliveries—from organs for transplant to parts for grounded aircraft and sensitive components like semiconductors—ensuring speed, transparency, security, and accountability. Recognized as one of America’s best Startup Employers and a CNBC Disruptor 50 company, Airspace has raised over $140 million from leading investors and is rapidly expanding its global footprint.

About the Role

The Operations Administrator plays a pivotal role in setting up new orders for time-sensitive commodities, providing proactive customer updates, and tracking order status from start to finish. As part of the Airspace Operations team, you will work on the front lines, representing the company’s values and ensuring the success of mission-critical shipments. This role is based onsite at a customer location in Des Plaines, IL, where you will handle their most critical shipments through the Airspace platform.

Responsibilities

• Managing Shipments & Operating the Airspace Platform
  • Set up new orders by adhering to both standard work practices and client-specific SOP instructions.
  • Rapidly transition between critical tasks while maintaining accuracy.
  • Confirm job milestones are completed correctly and on time.
  • Navigate and interpret shipping documents, such as packing lists and bills of lading.
  • Stay independently informed by reviewing all communications on company platforms.
  • Perform tasks including packaging, labeling, and staging as needed.
• Adherence to Standards
  • Meticulously follow Airspace’s internal standards and all client-specific Standard Operating Procedures (SOPs) and site regulations.
• Proactive Customer Updates
  • Manage email, phone, and live communication with clients, suppliers (e.g., airlines and drivers), and colleagues.
  • Professionally relay delays, issues, and updates through verbal and written communication.
  • Maintain high attention to detail in all correspondence, as minor errors can have significant consequences for mission-critical packages (e.g., organs for transplant, aircraft parts).
  • Escalate issues early and appropriately.
• Representing the Company
  • Serve as the face of Airspace at the customer site, conducting yourself with professionalism, courtesy, and alignment with Airspace’s reputation as a leader in time-critical logistics.
  • Uphold the company’s core value of Transparency through open, honest, and sincere communication with the team and customers.
• Maintaining Balanced Level of Performance
  • Meet minimum metric requirements and customer service standards for an admin-level position, with expectations increasing as you advance.
  • Receive clear expectations from your direct reporting supervisor.

Requirements

• Must be able to work full-time onsite at the Des Plaines, IL location.
• Must be available to work weekends.
• Strong attention to detail.
• Strong customer service skills.

Benefits

• High-quality health, vision, and dental care plan options.
• 401K company contribution program.
• Professional learning and training opportunities.

Pay

Pay range: $20/hour - $22/hour.

Core Values

• One Team: We believe we all accomplish more when working together.
• Impact: We are determined to have a positive influence on our environment, customers, industry, and world.
• Passionate: We care deeply about our mission and are not afraid to raise the bar.
• Transparent: We pride ourselves on open, honest, and sincere communication with our team and customers.
• Innovative: We never settle and are always striving to improve our product, service, and ourselves.