Operations Admin - Onsite (Des Plaines, IL)

About the Role

Airspace is a tech-enabled freight forwarder redefining how the world's most critical packages are delivered. We leverage AI and patented technology to coordinate logistics across a global network of drivers and airlines, delivering items ranging from organs for transplant to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish.

Importance of Role: The operations team is the backbone of our company. By working on the front lines you represent, first-hand, everything that we stand for. You will be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail—having the ability to catch something so small can ultimately be the difference maker in being able to save a human life.

Location: This role is located at our customer site in Des Plaines, IL handling their most critical shipments through the Airspace platform.

Responsibilities

• Managing Shipments & Operating the Airspace Platform:
  • Set up new orders by adhering to both standard work practices and client-specific SOP instructions
  • Rapidly move from one critical task to another
  • Accurately confirm job milestones are completed correctly and on time
  • Navigate and interpret key information on shipping documents, such as packing lists and bills of lading
  • Stay independently informed by reviewing all communications provided throughout the company platforms
  • May include some tasks including packaging, labeling, and staging
  • Meticulously follow both Airspace's internal standards and all client-specific Standard Operating Procedures (SOPs) and site regulations
• Proactive Customer Updates:
  • Manage email, phone and live communication with multiple external parties including but not limited to clients, suppliers such as airlines and drivers, and colleagues
  • Professionally relay delays, issues, and updates with customers through verbal and written communication
  • Maintain high attention to detail in all correspondence, as even minor errors can have significant consequences for mission-critical packages
  • Escalate issues early and appropriately
• Representing the Company: As a front-line representative located directly on a customer's site, conduct must be consistently professional, courteous, and align with Airspace's reputation as a recognized leader in time-critical logistics. Uphold the company core value of Transparency by ensuring open, honest, and sincere communication with both the team and customers.
• Maintaining Balanced Level of Performance: Meet minimum metric requirements and customer service standards for an admin level position. Expectations will increase with advancement and will be communicated through your direct reporting supervisor.

Requirements

• Must be able to work full-time onsite at Des Plaines, IL location
• Must be available to work weekends
• Strong attention to detail
• Strong customer service skills

Compensation & Benefits

• Pay range: $20/hour - $22/hour
• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training

Core Values

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.