Onsite Office Admin

About the role

Join the Team at TRA Medical Imaging
Do you enjoy helping people, staying busy, and being the person others rely on for answers? TRA Medical Imaging is looking for an Administrative Support Representative to join our Administrative Office in downtown Tacoma.

Responsibilities

• Answer and manage a high volume of incoming phone calls throughout the day
• Assist patients, physicians, referring provider offices, and business partners
• Answer general questions and connect callers with the appropriate department
• Monitor email and respond to requests throughout the day
• Work closely with teammates across multiple departments
• Protect confidential patient information and maintain HIPAA compliance
• Provide friendly, professional service on every interaction

Requirements

• High school diploma or GED
• 1-2 years of customer service, administrative support, receptionist, call center, or phone-based experience
• Comfortable handling a high volume of incoming phone calls throughout the day
• Excellent verbal communication and customer service skills
• Strong organizational and multitasking abilities
• Basic Microsoft Office skills
• Ability to work onsite Monday-Friday in our Downtown Tacoma office

Qualifications

• Enjoys helping people over the phone
• Thrives in a fast-paced environment where every day is different
• Can stay calm, organized, and professional while handling a high volume of calls
• Learns quickly and enjoys building new knowledge
• Communicates clearly and confidently
• Dependable and enjoys working as part of a collaborative team

Skills

• Customer service experience
• Microsoft Office skills
• Medical terminology knowledge (helpful but not required)
• Experience with a multi-line phone system or switchboard

Benefits

• New employees can expect to earn $20.18-$24.01 per hour, depending on relevant experience, skills, and qualifications.
• Eligible employees also enjoy:
• Medical, dental, and vision insurance
• Automatic employer 401(k) contribution plus employer match
• Up to 17 days of PTO for new employees
• 9 paid holidays
• Annual compensation growth opportunities
• Profit sharing
• Continuing education reimbursement (eligible positions)
• Employee Assistance Program
• Free parking in our secure downtown Tacoma parking garage

Pay & Schedule

• New employees can expect to earn $20.18-$24.01 per hour, depending on relevant experience, skills, and qualifications.
• Schedule: Monday-Friday | 8:30 AM-5:00 PM (Pacific)

Location

• This is a fully onsite position located at our Administrative Office in Downtown Tacoma, Washington.
• We believe the collaborative nature of this role is best supported by working together in person.
• Candidates should be comfortable commuting to our Tacoma office Monday through Friday.

About TRA Medical Imaging

TRA Medical Imaging is a physician-owned and physician-led radiology practice that has proudly served the South Puget Sound for more than 100 years. With approximately 100 subspecialized radiologists and locations from Seattle to Olympia, we're committed to providing exceptional patient care while fostering a workplace where employees feel valued, supported, and connected. We're proud to be recognized as a Great Place to Work® and continue to invest in our people through professional development, collaboration, and a culture built around our mission: Trust our family to care for yours.