Operations Admin II

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first line of contact for various issues.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering the telephone.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad-hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Aids in Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Handles records management tasks such as maintenance, destruction, and inventory.

Additional Quality Assurance/Loss Prevention

• Supports timely delivery and loss mitigation by performing address searches/corrections and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Accounts for all loose product as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings them to the attention of management.

Additional Linehaul

• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by manager.
• Compiles required documentation to establish and maintain DOT-required files.
• Verifies timely log entry into system.
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
• Tracks a variety of metrics, including the IC charge back program, complaints, and maintenance compliance and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred.

Skills and Abilities

• General business skills such as typing, data entry, and review; use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Benefits

For details on our comprehensive benefits, click here.

Pay

The desired location for this position would be Murfreesboro, TN. Employees will be required to work at the FedEx location five days a week.

Job Conditions

Minimal travel required.

Preferred Qualifications

Knowledge of FedEx policies and procedures, familiarity with Microsoft Office, and experience with data entry and report generation.

Equal Opportunity Employer

Includes, Vets/Disability.

Reasonable Accommodations

Available for qualified individuals with disabilities throughout the application process.