Operations Admin II
About the role
The Operations Admin II is responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Duties include addressing customer inquiries, compiling reports, and supporting audits.
Responsibilities
- Provides clerical support by photocopying, filing, faxing, emailing, and answering telephones
- Reviews, researches, and enters data in various systems to support respective functional area
- Compiles and provides regular and ad hoc reports to management for review
- Serves as frontline customer service to receive, solve, and escalate customer inquiries and issues
- Affords additional Quality Assurance/Loss Prevention functions by supporting timely delivery, mitigating loss and damage, performing address searches/corrections, prioritizing workflow, inspecting and handling hazardous material damages, researching missing packages, reviewing and trending loss and damaged claims, and bringing improper charges to management's attention
- Affords additional Linehaul functions by reviewing and entering IC settlement information, compiling required documentation, entering vehicle mileage records, tracking metrics, preparing reports, and serving as initial contact for IC inquiries or issues
Requirements
- High School Diploma or GED required
- Two (2) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred
Qualifications
- General business skills such as typing, data entry, and use of phone, copier, and fax
- Software skills, including use of Microsoft Office software and web-based applications
- Customer service skills necessary to effectively and professionally respond to requests
- Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Skills
- None specified
Benefits
Details on benefits are available upon request.
Pay
$17.84/Hour to $24.89/Hour
Schedule
Part-time (PT)
Additional Details
Inbound
Pay Transparency
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.
Job Conditions
Minimal travel required.
Preferred Qualifications
- None specified
Job Conditions
- Minimal travel required.
Additional Details
- Inbound
Pay Transparency
- The compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act