Operations Admin II

About the role

The Operations Admin II position involves performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Key responsibilities include addressing customer inquiries, compiling reports, and supporting audits.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering the telephone.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad-hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Affords additional Quality Assurance/Loss Prevention essential functions, such as supporting timely delivery, mitigating loss and damage, and researching missing packages.
• Affords additional Linehaul essential functions, including reviewing and entering IC settlement information, compiling required documentation, and tracking metrics.
• Performs other duties as assigned.

Requirements

Two (2) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred.

Qualifications

• High School Diploma or GED required.
• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Skills

General business skills such as typing; data entry and review; and use of phone, copier, and fax.

Software skills, including use of Microsoft Office software and web-based applications.

Customer service skills necessary to effectively and professionally respond to requests.

Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Benefits

Minimal travel required.

Pay

$17.84/Hour - $24.89/Hour

Additional Details

Ops Admin - Outbound - FT(30)

Additional Information

For details on our comprehensive benefits, click here.