Operations Admin I-2

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first line of contact for various issues.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Affords support for BCSA audit activity by retrieving data and/or files for review.
• Manages records management tasks such as maintenance, destruction, and inventory.
• Supports quality assurance and loss prevention by performing address searches/corrections, prioritizing workflow, ensuring packages are in good condition, inspecting and handling hazardous material damages, accounting for loose product, researching missing packages, and reviewing loss and damaged claims.
• Supports linehaul by reviewing and entering IC settlement information, compiling required documentation, verifying timely log entries, entering vehicle mileage records, tracking metrics, and serving as initial contact for IC inquiries.

Requirements

High School Diploma or GED required. Previous clerical or customer service experience preferred. Software skills, including use of Microsoft Office software and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Qualifications

None specified.

Skills

General business skills such as typing; data entry and review; and use of phone, copier, and fax. Software skills, including use of Microsoft Office software and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Benefits

Not specified.

Pay

17.63 - 22.63 USD Hourly

Schedule

M-F: PM Shift