Operations Admin I-2

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Affords support for BCSA audit activity by retrieving data and/or files for review.
• Supports records management tasks such as maintenance, destruction and inventory.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Performs other duties as assigned.

Additional Quality Assurance/Loss Prevention Essential Functions

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.

Additional Linehaul Essential Functions

• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by manager.
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into system.
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Performs other duties as assigned.

Minimum Education

High School Diploma or GED required

Minimum Experience

Previous clerical or customer service experience preferred

Knowledge Skills and Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

Preferred Qualifications:

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Performs other duties as assigned.

Additional Details

Monday- Friday 9a-2p

For details on our comprehensive benefits, click here.