Operations Admin II-2

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first point of contact for inquiries and issues.

Responsibilities

• Provides clerical support by photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad-hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and escalate customer inquiries and issues.
• Aids in BCSA audit activity by retrieving data and/or files for review.

Requirements

• Two (2) years customer service, clerical, or related experience required.
• Experience in dock operations environment or distribution center setting preferred.

Qualifications

• High School Diploma or GED required.

Skills and Abilities

• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment.
• Maintains a high attention to detail and accuracy to achieve daily assignments and goals.

Benefits

Comprehensive benefits package available.

Pay

17.84 - 24.89 USD Hourly Pay

Schedule

PT position - Tuesday thru Saturday, 3 AM - 9 AM