Operational Support Specialist (Corporate Support)

Key Responsibilities

• Serve as the first point of contact for residents, guests, and visitors.
• Deliver a professional, welcoming, and service-oriented experience.
• Manage guest inquiries, concerns, and complaints with calm, effective resolution.
• Provide information regarding property rules, amenities, and services.
• Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones.
• Escalate issues appropriately while maintaining guest confidence and safety.
• Support multiple properties and shifts within a designated region.
• Perform and support various FOH functions, including Front Desk (non-overnight), Amenity Attendant, Administrative Assistant, and other front-facing operational roles.
• Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness.
• Monitor vendor performance related to amenities and report concerns to management.
• Ensure amenities are properly maintained, stocked, organized, and guest-ready at all times.
• Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation.
• Support special events, projects, and service enhancements at the amenity level.
• Monitor and control building access in accordance with security and credentialing procedures.
• Ensure compliance with Association Rules and Regulations.
• Observe and report safety hazards, incidents, or malfunctions immediately.
• Track guest interactions, incidents, and resolutions using company systems and logs.

Qualifications & Skills

• Strong interpersonal, communication, and customer service skills.
• Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred.
• Ability to remain professional and composed in high-pressure situations.
• Versatility to support multiple FOH and amenity-related functions.
• Strong situational awareness and problem-solving abilities.
• Basic reporting, documentation, and administrative skills.
• Ability to work collaboratively with on-site teams and leadership.

Schedule & Work Environment

• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• To work indoors and outdoors.
• Willingness to travel between KWPMC properties as operational needs require.