Operational Support Associate (San Antonio International Airport)

About the role

You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities. You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards. You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal. You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation. You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning.

Responsibilities

• Guide customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• Support customers throughout their rental journey, ensuring satisfaction and collecting feedback
• Oversee fleet operations, including vehicle readiness, inventory management, and coordination with service partners
• Prepare vehicles for rental or disposal
• Ensure vehicle cleanliness and perform routine checks
• Assist with driving and staging vehicles to maintain fleet efficiency and presentation
• Maintain accurate records of inventory, service updates, and customer interactions
• Collaborate across teams to support daily operations and planning

Requirements

• Sales and communication skills: persuasive, confident, and driven by performance-based incentives
• Strong background in customer service with a passion for delivering exceptional experiences
• Organizational and technical skills: manage logistics, scheduling, and documentation with ease
• Basic computer proficiency and ability to quickly adapt to internal systems
• Thrive in a team-oriented environment and adjust smoothly to changing business needs
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays
• At least 18 years old and authorized to work in the U.S.
• Valid driver’s license with a clean record

Benefits

• Comprehensive healthcare coverage (medical, dental, vision)
• Life insurance, critical illness, and hospital indemnity
• Pet insurance
• 401k plan
• Paid time off (PTO) and sick leave
• Time and a half for working on public holidays
• Employee Assistance Program
• Exclusive employee rental rates, with family rental options and discounts
• Uniform provided with weekly dry cleaning

Pay

$22.50 per hour, with exciting bonus opportunities.