Operational Specialist

About the role

Previ's mission is to help people save more of their hard-earned paycheck. Our leading product is wireless service — premium, unlimited plans on major carrier enterprise accounts, offered to employees of partnered businesses. The average member saves over $1,200 annually on their wireless bill, and our team makes the switching process and support experience as seamless as possible.

The wireless ops team owns the operational infrastructure behind member onboarding. When an activation stalls, a port needs chasing, or the onboarding team hits something it cannot resolve, this role handles it. The primary working relationship is with the onboarding team; support and the carriers intersect daily, but onboarding is where the day-to-day sits. The role keeps SIMs moving, lines coming up clean, and problems cleared before they reach the member. It covers onboarding escalations, SIM fulfilment, inventory, device order support and process documentation — hands-on, in office, alongside a small team. It suits someone who would rather call a carrier than wait for a ticket to move.

Responsibilities

• Escalation resolution — Onboarding issues front-line teams cannot clear: stalled activations, port complications, carrier follow-up.
• SIM fulfilment — The daily queue from request through to carrier handoff, against a fixed afternoon deadline.
• Inventory — Physical stock and line inventory, kept ahead of demand rather than behind it.
• Device order support — Orders, returns, cancellations and shipment follow-up as device sales scale.
• Project execution — Task work on whatever operational project is live, carried to completion.
• Documentation — Written process kept current as it changes.

Requirements

• Reliable against a fixed daily deadline without supervision — required
• Comfortable pressing a carrier for an answer and staying with it until there is one — required
• Precision on routine work; the daily queue has to be right every time, not most of the time — required
• Steady when something is broken and someone is waiting
• Clear communication across onboarding, support and the carriers
• Competent with web-based systems and spreadsheets
• Experience in wireless, telecom, mobile retail or order fulfilment is a strong plus

Benefits

• After 30 days, your personal phone line is covered and you're eligible for a new phone
• Family members can join at discounted rates

Pay

$15–$20 per hour, depending on experience

Schedule

Approximately 20 hours per week — about four hours each weekday afternoon, preferably after 12:00.