Operational Specialist

About the role

We have an exciting opportunity to join our team as a Operational Specialist. In this role, the successful candidate reporting to the Manager, Revenue Cycle Operations, the Operational Specialist supports hospital A/R process improvement efforts and escalation resolution through detailed analysis, workflow execution, and operational support. This role focuses on reviewing accounts, supporting resolution of complex billing issues, and assisting with implementation of workflow improvements identified through escalations and operational review. The Operational Specialist works within established frameworks and escalation paths, contributing to issue resolution and process consistency while building advanced hospital A/R expertise.

Responsibilities

• Support investigation and resolution of assigned hospital A/R accounts and billing escalations under the guidance of Senior Specialists or management
• Perform detailed account reviews to identify billing errors, payer issues, or workflow gaps contributing to delayed or incorrect resolution
• Execute defined process improvement activities, including