Operational Specialist

About the role

9‑month contract from October 12, 2026 to July 9, 2027, based in Paramus, NJ (100% onsite). The Operations Specialist supports contract manufacturing (CM) relationships and operational execution across a limited network of CM partners, acting as a critical link between internal cross‑functional teams and external manufacturing partners to ensure service reliability, cost efficiency, and quality compliance.

Responsibilities

• Serve as the on‑site contact for assigned contract manufacturing partners
• Support the Associate Manager of Operations and Logistics Manager with on‑site issue resolution surrounding production, shipping/receiving and inventory roadblocks or data discrepancies
• Proactively ensure CMs receive timely, accurate, and actionable information required to successfully execute production, including in‑person turnover of packaging and formulation samples, review of final artwork files, updates on packaging or artwork changes, and physical/digital IQC standards
• Facilitate timely turnover of line trial specifications and final fill and assembly specifications
• Maintain precise and accurate documentation within Salesforce of all information turnover to CMs and internal teams
• Escalate and support rapid communication and resolution of manufacturing constraints, supply interruptions, quality concerns, and operational risks
• Build trust with manufacturing partner teams by proactively providing updates and documents well within lead time and championing timely responses to CM questions and roadblocks
• Serve as the on‑site contact to Quality Assurance, Regulatory and R&D; collaborate with PKG and CM Quality teams to align quality processes, documents and expectations
• Partner with PKG Lab and Regulatory to address CM R&D Lab questions and follow‑ups
• Partner with Quality and Manufacturing teams at PKG and CM to investigate product deviations, non‑conformances, customer complaints, audit findings, and out‑of‑specification results
• Support change control processes involving formulations, packaging components, raw materials, manufacturing processes, and specifications
• Promote a culture of quality ownership, compliance, operational excellence, and continuous improvement across the external manufacturing network
• Build and maintain collaborative relationships with key internal and external stakeholders
• Support cross‑functional teams and contract manufacturers to achieve shared business objectives

Requirements

• Ideally located in the Paramus, NJ area for flexible attendance between the Lab in Paramus, NJ and local CMs
• Valid driver’s license
• Bachelor’s degree in supply chain, Engineering, Operations Management, Business Administration, or related field preferred
• 3 years of experience in contract manufacturing, filling, blending, packaging, supply chain, or manufacturing operations preferred
• Experience in Cosmetics, Beauty, Personal Care, Consumer Packaged Goods (CPG), or related industries preferred
• Aptitude and willingness for growth in manufacturing operations, quality processes, supply chain processes, and external partner relationships
• Organized and proactive in supporting cross‑functional projects and operational requirements
• Experience with SAP, Oracle, Dynamics, Salesforce or similar ERP and reporting tools

Benefits

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage (United Healthcare)
• Voluntary STD & LTD (New York Life)
• 401(k) Retirement Planning (Fidelity)
• Discount Program (eligible for full‑time employees working ≥30 hours/week; coverage effective 1st of month following 60 days of employment)

Schedule

Monday – Friday, 9:00 AM – 6:00 PM