Operational Risk Specialist

About the role

Sungage Financial is revolutionizing the home sustainability & efficiency industry by offering the most consumer-friendly approach to making solar, storage and sustainable home improvement projects affordable. Our team of professionals quickly adapts to the ever-changing demands of our exciting, dynamic industry but always with a customer-centric approach. This role follows a hybrid work schedule working two days per week from our Boston office and will report to the Manager of Risk Operations.

Responsibilities

• Communicate and manage logistics with colleagues and Sungage’s financing partners to resolve project-level issues
• Conduct installer-level quality assurance by executing Sungage's initial vetting and ongoing monitoring processes
• Triaging internal fraud notifications and tracking to aid in resolution or escalating where necessary
• Execute methods to flag installer risk metrics, including tracking customer complaints and shepherding installers through review process to resolution
• Assist in developing and implementing new operational processes and in driving efficiency through improvements
• Ensure that Sungage’s risk and operational processes are accessible to all stakeholders by maintaining clear and up-to-date documentation and by cross-training internal staff
• Execute and deliver ad-hoc and recurring reporting assignments to internal and external audiences
• Support the Operations team by completing assigned project work ranging from individual deliverables to entire projects

Requirements

• 1+ years of experience working with cross functional teams
• Meticulous attention to detail with a dedication to always getting it right
• Ability to establish priorities and stay organized in a fast-paced environment
• Strong written and verbal communication skills, including tact, confidence and diplomacy when discussing challenging topics
• A process-oriented mindset with strong analytical and critical thinking skills
• Comfort working in a dynamic environment and ability to adapt to changing processes
• Positive “can-do” attitude
• Experience with cloud-based software (Salesforce, Google Docs) a plus
• Interest in solar/sustainability a plus

Benefits

Sungage Financial offers a number of employee benefits, including stock options, 401k with matching, substantial paid time off, health coverage, health savings accounts, and commuter benefits.