Operational Readiness Project Manager

CAI · San Francisco, CA · 1 mo ago

HybridInformation TechnologyFull-time

CAI is a professional services company established in 1996 that has grown to over 700 people worldwide. We provide program and project management, commissioning, qualification, validation, start-up, and other consulting services associated with operational readiness and operational excellence to FDA-regulated and other mission-critical industries. We put our clients’ interests first, we do not stop until it is right, and we will do whatever it takes to get there. At CAI, we are committed to living our Foundational Principles: employee ownership, a Team Before Self mindset, Respect for Others, and a Can-Do Attitude.

About the role

The Operational Readiness Project Manager (ORPM) serves as a strategic leader bridging the gap between mechanical completion and sustained operational performance. The ORPM designs and leads holistic Operational Readiness programs using CAI’s six-pillar Readiness Framework. This role ensures project teams achieve right-first-time metrics, foster a culture of continuous improvement, and deliver world-class performance from day one.

Responsibilities

Lead project teams to achieve Operational Readiness (OR) objectives.
Manage readiness-to-operations lifecycle for 1-3 client engagements simultaneously.
Drive on-time, on-scope delivery of readiness programs.
Serve as the primary consultant for OR campaigns integrating with Quality, Process, and Workforce streams.
Apply Operational Excellence (OE) principles to pre-Day One activities (e.g., visual management, accountability, problem-solving).
Act as a trusted advisor to executive stakeholders (VPs, Site Heads, etc.).
Guide decision-making with a risk-based, speed-to-value mindset.
Lead and coach cross-functional teams including CQV, Quality, and external contractors.
Cultivate a culture of feedback and growth.
Contribute to CAI's brand via white papers, conference presentations, and client tools.

Requirements

BS or MS in a relevant science or engineering field (or equivalent).
3+ years as a program/project manager on life science projects ($1MM+), or 8+ years in GMP-regulated operations with 5+ years leading readiness/start-up/OE transformations. (Black Belt or equivalent preferred.)
Proven multi-site or multi-client portfolio experience.
Deep understanding of quality systems, tech transfer, equipment qualification, and analytics.
Excellent communication, leadership, and stakeholder management skills.
Proficient in project management software tools.
Excellent written and verbal English communication.
Able to work in the U.S. without sponsorship now or in the future.
Domestic and international travel may be required.
Willing to work overtime when necessary.
PMI PMP or PgMP certification a plus.

Skills

Consulting & Facilitation: Align project stakeholders with clear vision and measurable goals. Provide expert-level guidance for site and department leadership.
Project Execution: Manage scheduling, resource loading, controls, and closeout. Execute comprehensive project planning and delivery.
Continuous Improvement: Drive site-wide transformation using Lean, Six Sigma, or TPM methodologies.
Influence Strategy: Evaluate and pursue initiatives based on fit with organizational strategies. Identify innovative solutions to strategic challenges.
Satisfy the Customer: Anticipate customer requirements and develop solutions that exceed expectations. Follow up to resolve issues and maintain satisfaction.
Plan for Success: Translate business strategies into aligned plans and objectives. Obtain and allocate resources, anticipate risks, and build contingency plans.
Pursue Execution: Prioritize and balance time, actions, and resources to achieve critical goals. Hold self and others accountable for outcomes.
Tailor Communication: Communicate clearly, concisely, and professionally. Adapt communication style and content for diverse audiences.
Build Partnerships: Cultivate a network across disciplines and functions. Foster collaboration and involve others in decision-making.
Influence Others: Develop compelling rationale for positions. Build support among decision-makers and encourage innovative solutions.
Develop Self And Others: Continuously develop interpersonal skills and model company values. Seek opportunities for breakthrough ideas.

Benefits