Operational Excellence Manager

About Our Client

The organization operates in the manufacturing technology sector, focusing on improving frontline worker engagement and productivity in manufacturing plants. It addresses the challenge of underemphasis on the human element in digital transformation and Industry 4.0 by integrating software tools and coaching to enhance communication and decision-making among production, maintenance, and quality teams. Serving over 1000 customers with 1200 plants and 325,000 users, the company emphasizes real-time, shop-floor decision making to drive productivity and improve employee experiences.

About the Opportunity

The Operational Excellence Manager role is responsible for leading Lean and cultural transformation initiatives within customers' manufacturing environments. The position combines software implementation with expert coaching to deliver continuous improvement, working closely with shop floor staff and leadership to drive productivity gains and develop client capabilities. This role significantly impacts customer success by facilitating operational excellence and continuous improvement.

Responsibilities

• Manage coaching for 5-7 customers simultaneously
• Train customers on software workflows during multiple 90-day on-site deployments
• Facilitate shop-floor huddles and daily leadership meetings to enable action cycles
• Monitor performance data and customer progress throughout deployments
• Lead process improvement and kaizen activities
• Provide candid feedback to frontline teams and leadership to promote positive behavior change
• Facilitate weekly remote customer progress meetings
• Identify and celebrate key successes with customers
• Manage project schedules and provide completion assessments
• Deliver executive overviews and program information
• Troubleshoot technical issues as needed
• Support customers in planning next steps in their improvement journey
• Perform additional duties as assigned

Requirements

• Preferred bilingual fluency in English and Spanish
• Senior operations leadership experience in manufacturing
• Hands-on experience in roles such as Operations Manager, Production Supervisor, or Continuous Improvement Manager
• Proficiency in applying Overall Equipment Effectiveness (OEE) to drive results
• Strong organizational, interpersonal, and communication skills
• Ability to manage multiple demands in dynamic environments
• Relationship-building skills with clients and internal teams
• Competency with MS Office and technical software communication
• Comfortable learning required software
• PLC experience is a plus but not required
• Valid state driver's license
• Bachelor’s degree in relevant field preferred
• Experience coaching business clients desirable

Pay

Base salary range: $125,000 to $150,000 USD annually. Placement within range depends on experience, skills, market, and internal equity. Eligibility for additional performance incentives.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Short-term and long-term disability
• Life insurance
• Paid time off
• Paid maternity and paternity leave