Operation Specialist

ROLE AND RESPONSIBILITIES

• Organizes, sorts and maintains documentation in client files in a timely manner.
• Provide clerical support which may include preparation of admission and/or orientation packets, and/or making copies of documents for clinical team to utilize in a residence.
• Aid with communication which may include: phone systems, memos, answering incoming calls, documents, and disseminate appropriate messages. May include forwarding calls to the appropriate clinical coordinator who may be in the community.
• Support data entry to clinical services which may include: uploading client record information after clinical review, uploading new hire checklists after signed by DON, and uploading clinical faxes to the client record.
• Perform clerical tasks of faxing POPOC, verbal orders, and 60-day summaries for Physician signatures. This tasks includes follow-up calls to confirm receipt of fax.
• Run reports daily and follow up with physicians to obtain signatures in a timely manner.
• Search for incident reports weekly, print and provide them to Director of Clinical Services for further follow up.
• Participate in new Care Provider training orientation as needed.
• Demonstrate thorough understanding of company business model and philosophy and be able to articulate such knowledge effectively and convincingly.
• Aid with process of physician credentialing verification. Assist clinical services with the delivery and pickup of supplies and forms as needed from the clients residence.
• Aid other departments as needed with friendly, positive team-oriented attitude.
• Monitor and review the task checklist to ensure Care Providers are completing documentation in a timely manner.

ADDITIONAL SKILLS

• Fluent in basic Microsoft Office functions (Word, Excel, PowerPoint).
• Strong interpersonal skills with clients, care providers, and team members.
• Problem-solving and decision-making skills.
• Excellent written and oral communication skills.
• Able to manage time well and work efficiently.
• Strong attention to detail and organizational skills.
• Works independently.
• Flexible, humble, and team-oriented.
• Compassionate and empathetic.

REQUIREMENTS

• Qualifications and Education Requirements:

  • Minimum 2 years of experience in office coordination or management
  • HR experience is a plus.
  • Strong candidates have experience working in the home care industry (or related industry –hospice, home health, hospital, etc.).

• Other Requirements:

  • Ability to drive when required per company policy.