Operations Specialist

About the role

The Springs Living is seeking an Operations Specialist to support the Senior Vice President of Operations and The Springs Living communities by providing operational assistance, project management, leadership continuity, and statewide support.

Responsibilities

• Support to the Regional Director of Operations team in overseeing TSL community operations
• Aid in developing and implementing regional strategic initiatives
• Manage assigned projects and report progress and outcomes
• Provide interim administrative and leadership support when a community is without an Executive Director or Administrator
• Travel regularly to provide onsite support, training, project oversight, and operational stabilization
• Lead assigned regional or community projects, overseeing deliverables, tracking progress, and reporting results
• Evaluate operational systems and procedures; recommend and support implementation of improvements
• Support training, onboarding, and mentoring of new Executive Directors and community leaders
• Aid in monitoring and interpreting key performance indicators and identifying areas needing attention
• Support communities in maintaining compliance with state licensing requirements and preparing for surveys and inspections
• Reinforce consistent communication and collaboration between home office, regional leadership, and community teams
• Engage professionally and compassionately with residents, families, staff, vendors, and stakeholders
• Provide timely reports, updates, and documentation as requested
• Support implementation of regional initiatives and operational best practices
• Periodically review systems, workflows, and reporting processes to improve efficiency
• Be available 24/7 for after-hours calls and emergency community support

Qualifications

• Bachelor’s degree in business administration, hospitality, healthcare management, or equivalent experience
• 3–5 years of senior living, hospitality, healthcare operations, or related leadership experience preferred
• Current Oregon RCF/ALF Administrator License or willing to obtain one
• Maintain required CEUs and complete all mandatory training
• Ability to serve in a temporary leadership capacity in licensed communities
• Strong organizational, problem-solving, and project management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in PC applications, including email, word processing, spreadsheets, and databases
• Demonstrated ability to work independently and collaboratively
• Willingness and ability to travel frequently
• Strategic thinker with a results-oriented mindset