Operations Specialist

Job Overview

The Operations Specialist will serve as the primary point person for the office front desk and will assist with all operations functions in the Denver office. As the first face for clients and guests in the office, the Operations Specialist provides a warm welcome, responsive communication, and maintains office security protocol.

Major Responsibilities

• Welcome and greet clients and guests in-person and over the telephone.
• Maintain a welcoming, clean, and safe reception environment for clients and other visitors.
• Receive and route phone calls coming in on the main office line; answer questions or refer inquiries on to other team members as needed.
• Aid in training and supporting operations volunteers to ensure coverage for front desk operations and administrative tasks.
• Document front desk processes and procedures to ensure they are current and inform any changes.
• Safety and Security (S&S) Support day-to-day S&S-related needs.
• Cookware and Communications Infrastructure Support the management of IT and communications infrastructure, including the proper tracking and communication of hardware and software-related matters.
• Supply Chain Assist with supply orders in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.
• Facilities Management Support coordination of repairs and improvements with vendors and property managers as needed.
• Monitor reception area, classroom, meeting rooms, kitchen, and bathrooms to ensure they are clean, safe, and in working order for daily business needs.

Job Requirements

• One or more years of relevant work experience in office administration; administration, customer service or facilities management experience preferred.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Excellent customer service skills; comfortable working with individuals with limited English proficiency.
• Highest level of integrity, honesty, and ethical behavior.
• Strong analytic problem-solving skills with attention to detail.
• Ability to troubleshoot basic IT issues.
• Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding, fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Education

Bachelor’s degree preferred.

Language Skills

Fluency in English required. Fluency in one or more additional languages relevant to current client populations strongly preferred.

Compensation

($24 - $25) Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Working Environment

This position in-person at the IRC in Denver office, Monday to Friday. Occasional evening and weekend work may be required.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation.