Operation Specialist

Essential Responsibilities / Functions

• Gain in-depth knowledge of all Breakthrough and FamilyPlex policies, procedures, services, and offerings
• Protect people and property at the FamilyPlex by being a constant presence that is monitoring the facility and parking lot
• Build positive relationships with guests, patrons, medical clinic staff, and Breakthrough staff
• Provide gracious and efficient telephone service as it relates to general inquiries
• Communicate with staff to ensure compliance with policies to support an integrated safety team
• Examine doors, windows, and gates to ensure that they are secure
• Watch for and report irregularities such as fire hazards or malfunctioning utilities such as leaking water pipes or unsecured areas
• Report all emergencies immediately to local authorities and direct supervisor
• Work with the safety team to complete daily building checklists, incident reports, supplemental reports, and other documents pertinent to day-to-day activities and facility upkeep
• Help with set-up/clean-up of events, rentals, etc.
• Oversee regular maintenance and upkeep of the Breakthrough van, including scheduling and coordinating repairs, performing weekly cleaning, and ensuring the vehicle is fueled on a weekly basis
• Help with minimal yard maintenance such as trash pickup, watering flowers/grass, snow removal, weed removal, etc.
• Perform other duties, as requested or assigned

Qualifications

• High school diploma or equivalent
• Basic computer skills
• Experience with Salesforce software or ability to learn quickly
• Flexibility and team-oriented
• Strong interpersonal skills, professionalism, and problem-solving ability
• Initiative and follow through, and comfortable working in a dynamic environment
• Accurate and informed understanding of cultural and urban realities, especially as related to youth, poverty, and community development

Demonstrated Values

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming, dress code and hygiene
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations
• A passion for the mission of Breakthrough

Supervision

Does not supervise employees

Direction received from the Director of Operations and Recreation

Physical Requirements And Working Conditions

• Work Environment: Multi-purpose facility and/or outdoors; exposure to weather conditions prevalent at the time; moderate to high noise levels depending on activities in the facility
• Physical Demands: Frequently walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear; bend, stoop, pull, lift as well as have an overhead extension of arms; stand for long periods of time; lift, carry or move at least 50 pounds; adhere to proper handling and lifting techniques

Safety Requirements

Prior to the first day of work, must complete a criminal background and sex offender clearance.

Benefits

• Sick leave - Part-time employees in this position are eligible for 1 hour of sick pay for every 35 hours worked in a pay period. This leave can be used for medical and safety reasons
• Paid leave - Part-time employees in this position are eligible for 1 hour of paid pay for every 35 hours worked in a pay period. This leave can be used for any reason

Compensation

• The actual salary within the range is determined by many factors including but not limited to skills, experience, education and internal equity
• $19-$20/hr

Breakthrough is an Equal Opportunity Employer

All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, veteran status, political affiliation, sexual orientation, or any other non-merit factors.