Operation Specialist - Ad Serv

Key Responsibilities

• Sort inbound mail into processing segments and prepare documents for delivery or pickup by internal stakeholders.
• Deliver mail across designated areas, consolidate outgoing items, and return them to the mail operations space.
• Investigate documents or discrepancies as needed, ensuring timely resolution.
• Perform repetitive but essential daily processing tasks with high attention to detail and accuracy.
• Provide excellent customer service by maintaining professionalism, empathy, and a solution-oriented mindset.
• Collaborate with team members while also managing tasks independently.
• Ensure all activities comply with organizational standards and timelines.

Qualifications

• A High School Diploma or equivalent required.
• 2–3 years of experience in operational or administrative roles preferred.
• Familiarity with green screen systems and data entry; intermediate MS Excel skills required.
• Strong attention to detail and accuracy in processing tasks.
• Dependable, adaptable, and self-motivated with strong time-management skills.
• Excellent communication and customer service skills; able to remain calm and courteous under pressure.
• Ability to multitask effectively in a high-volume environment.