Operation Manager

Job Summary

The Operations Manager is responsible for the management and operation of the overall hotel with regard to Food & Beverage, Guest Services, Housekeeping, Loss Prevention and Event Services. The Operations Manager will assist and represent the General Manager as needed.

Absentee Coverage

Represent the General Manager in any situation in his/her absence in a professional and mature level.

Essential Job Functions

• Able to understand and manage Profit and Loss cost controls (expenses and labor).
• Must possess good written skills to prepare various statistical, financial and special reports.
• Must have open communication with General Manager on any issues or concerns with team members, guests, facility or operational procedures.
• Ability to develop and install operation procedures and to measure effectiveness.
• Plan, organize, staff, direct and control operations in accordance with company’s policies, standards and federal, state and local laws.
• Aid Corporate Team in developing operational goals and policies.
• Ability to help the hotel sustain increasing revenue and improve employee morale.
• Ability to lead and manage change effectively.
• Work closely with General Manager on new projects and refurbishment of overall hotel.
• Ensure preventative maintenance plans are in place for the property and follow up with the completion of open tasks.
• Ensure the company and brand standards for Safety in the workplace is communicated and practiced.
• Ability to provide leadership to the departments to achieve departmental goals/ objectives - Demonstrate ability to lead by example.
• Ability to sell concepts and ideas to upper management and team members.
• Ability to conduct investigations into problem situations, assemble pertinent data, arrive at effective solutions and when applicable respond back to the client or team member in a timely and appropriate manner.
• Able to establish and maintain effective relationships with the Owners, clients and team members.
• Must be knowledgeable concerning the team member handbook and company policies and procedures and ensure they are enforced.
• Must be able to work a flexible schedule. Schedule is based on the operational demands.

Education/Experience Required

• Working knowledge of computer capabilities and related information systems, i.e. Word, Outlook, Delphi and CLS.
• Ability to plan, assign, supervise and review the work of other team members.
• At least three years of experience in managing personnel and complex activities within a hotel.
• Ability to work under pressure.
• Good written and verbal communication skills.
• Must have keen attention to detail.

Physical, Mental And Environmental Demands

• While performing the duties of this position, the employee is standing for extended periods.
• Must be able to work in a sitting position for extended period of time.
• Must be able to perceive quality of work and read material.
• Must be able to learn and maintain job duties/knowledge of basic concept and techniques and complete detailed work assignments.
• Must be able to perform job tasks and remain vigilant in the event of an emergency.
• On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, ascend or descend ladders or stairs.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions.
• Requires full sight and hearing capacity.
• The noise level in the work environment is usually quiet to moderate.

Employment Requirements

• Must be able to pass a background and drug test.