Open & Interdisciplinary Research Support Program Operations Specialist

Reporting to the Head of Open and Interdisciplinary Research Support, this position works closely with the Open Scholarship & Publishing and Arts & Humanities Department and the Libraries’ Information Technology Systems and Digital Strategies Department.

About the role

The Open & Interdisciplinary Research Support Program Operations Specialist manages hardware and software, presentation equipment, and viewing screens for the Open Scholarship Commons (OSC), supports the daily operations of and serves as the technical lead for the OSC Recording Studio, and co-administers and offers base-level support and training for Libraries’ supported digital scholarship creation and publishing tools. The specialist contributes to instructional support of the OIRS unit for both staff and the wider University community, provides in-person support at the OSC and virtual support via Zoom, email, and phone, and serves as the subject-matter expert for research communication and new-knowledge creation through technology-rich spaces.

Responsibilities

• Manages Libraries resources related to open and interdisciplinary research support (40%)
• Leads technology support and training for UW Libraries users (40%)
• Serves as an active member of the Open Scholarship & Publishing and Arts & Humanities, the Libraries, and the broader University on behalf of the Libraries (15%)
• Assumes other responsibilities as assigned and performs other duties as required (5%)

Requirements

• Bachelor’s degree in the arts, humanities, social sciences, STEM, or other relevant field
• 3–4 years providing training or end-user support around the use of digital tools and technology

Qualifications

• Strong communication and interpersonal skills, with the ability to serve as a subject-matter expert for staff, faculty, and students
• Experience supporting, managing, and troubleshooting hardware and software systems—including both Windows and macOS—in a complex organizational or academic setting
• Demonstrated experience providing professional-level programmatic direction or control, particularly for technology-rich audio/visual programs or digital scholarship programs consistent with Libraries operations
• Experience applying specialized technical knowledge to make independent decisions, solve problems, assess technology needs, address digital accessibility standards and best practices, and respond to program-specific requests
• Demonstrated ability to coordinate, organize, and execute workshops, events, or instructional programming in support of unit goals
• Experience working collaboratively across departments or teams within and outside the UW Libraries with varying goals and levels of knowledge

Desired Qualifications

• Master’s degree in library and information science, digital humanities, communication, instructional design, or related field
• Experience with digital scholarship tools and publishing platforms such as Manifold, Reclaim Hosting, Humap, Omeka, or similar systems
• Demonstrated background managing or administering technology-rich library spaces, including audio/video recording studios, media creation environments, or digital scholarship labs
• Supervisory or lead experience, especially in directing the work of student employees or other staff
• Experience developing and delivering training, instructional content, or consultations related to digital scholarship or open research tools
• Familiarity with open scholarship practices, research communication workflows, scholarly publishing technologies, or emerging trends in academic research support

Pay

Annual salary range: $75,720 – $99,000

Schedule

• First shift
• Regular, full-time (100% FTE) position

Benefits

For information about benefits, visit UW Jobs – Benefits for UW Staff.