Open House - Passenger Service Agent / Part-Time

About the role

The Customer Service Agent will assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Requirements

• Must have a flexible schedule.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Bilingual English/Spanish is a plus.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must pass pre-employment drug screen.

Qualifications

Must be able to proficiently read, write and speak English, excellent communication skills.

Skills

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Bilingual English/Spanish.
• Computer skills.
• Excellent communication skills.

Benefits

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Pay

Details of pay are not specified in the job posting.

Schedule

Details of the schedule are not specified in the job posting.