OPC In House

About the role

Westgate Resorts is seeking an enthusiastic and proactive Off Property Consultant (OPC) to join the marketing team in Williamsburg. This role involves promoting Westgate Resorts, booking room nights, selling attraction tickets, and providing concierge services.

Responsibilities

• Persuade potential clients to visit Westgate Resorts by offering them discounted theme park and attraction tickets.
• Engage with guests and clients during the auditing process and pre-qualify candidates for resort tours.
• When guests do not qualify, effectively pivot to ticket sales and/or resort room bookings.
• Provide 5-star customer service to guests and clients to increase resort tour sign-ups, ticket sales, and resort room bookings.
• Utilize a consultative sales approach when offering discounted attraction tickets and resort room bookings to enhance the guest experience.
• Open and close POS ticket sales terminals and accurately balance cash and credit card transactions at the end of each shift.
• Maintain a professional appearance and work environment at all times, including keeping your workstation clean, organized, and clutter-free.
• Stay up to date on ticket prices, resort offerings, and special promotions used as incentives to encourage guests to visit Westgate Resorts.
• Be available for opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advance notice, within a reasonable distance and based on business needs, experience, and/or performance.

Qualifications

• An outgoing, confident, and assertive demeanor.
• The ability to handle cash and tickets accurately and securely.
• An enjoyment of working with tourists and vacationing guests.
• A positive, self-motivated attitude and the ability to work effectively in a team environment.
• Excellent face-to-face customer service and communication skills.
• The ability to overcome objections and confidently communicate the value of Westgate Resorts' offerings.
• A flexible work schedule, including mornings, evenings, weekends, and holidays.
• A genuine passion for helping clients find great deals and improving their overall vacation experience.
• The ability to stand for extended periods in both indoor and outdoor environments, as required.
• A high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.

Core Company Values

• Integrity
• Passion
• Work Ethic

Additional Information

Westgate Resorts offers comprehensive health benefits, paid time off, holidays, a 401(k) with generous company match, and more. We are an equal opportunity employer and provide a variety of community involvement opportunities, career growth, and advancement, as well as loyalty programs and scholarships for dependents.