Onsite Technical Support Associate

Onsite Technical Support Associate **Contract Opportunity** Location: Chicago, IL Compensation: $20/HR Position SummaryThe Onsite Technical Support Associate provides day-to-day IT support for an office or group of offices, helping employees resolve hardware, software, application, and audiovisual issues.The ideal candidate combines strong customer service and troubleshooting skills with a process-oriented approach. This individual should be comfortable working independently and collaboratively, managing competing priorities, and learning new technologies.Key ResponsibilitiesTechnical Support & Issue ResolutionAnalyze technical issues and develop effective solutions.Troubleshoot system, application, and hardware problems.Work directly with users to resolve issues and provide updates on ticket progress.Monitor and resolve audiovisual issues, including conference room equipment and meeting or event support.Use and contribute to the internal IT knowledge base.Research external resources when needed to resolve unfamiliar issues.Maintain accurate ticket records, including status updates and resolutions.Escalate issues to the appropriate teams when necessary.System Administration & MaintenancePerform routine maintenance on laptops and desktops.Track computer assets according to organizational standards.Perform backups and restores.Install and configure hardware, including drives, network interfaces, memory, processors, and peripherals.Install and configure operating systems, patches, and third-party software.Maintain established computer standards and participate in testing new standards.Communication & User TrainingDeliver responsive, customer-focused technical support.Communicate clearly and maintain organized documentation.Collaborate with local and remote teams.Share solutions and troubleshooting knowledge with colleagues.Train small and large groups on new IT solutions.Task & Project SupportComplete assigned tasks on time.Follow documented procedures, established practices, and team policies.Manage multiple user groups, issues, priorities, projects, and goals.Follow organizational reporting and escalation structures.Continuous ImprovementStay informed about technology developments through training, industry resources, conferences, and product evaluations.Build technical knowledge and contribute to improvements in support delivery.Required QualificationsAssociate’s degree, progress toward an associate’s degree, or a bachelor’s degree from an accredited institution, preferably in Computer Science, Information Systems, or a related field; alternatively, a demonstrated track record of IT experience.Working toward a technical certification, such as ACMT, ACSP, ACTC, MCP, CNA, CCNA, A+, or Network+.At least 1 year of IT experience.Experience delivering IT solutions in a corporate or enterprise environment.Experience supporting a mixed Mac and Windows environment.Strong customer service, interpersonal, organizational, and problem-solving skills.Ability to work independently and as part of a team.Preferred Experience & SkillsExperience in advertising or marketing organizations.Experience supporting centrally managed computer environments.Audiovisual support experience.Familiarity with:BitLocker and FileVaultSoftware distribution systems, including Altiris and JamfAdobe Creative CloudServiceNowBomgarFont management systemsSchedule & Travel RequirementsFlexibility to work nonstandard business hours when requested or needed.Availability by cell phone after hours for issue resolution and assistance.Local travel between offices may be required.Occasional travel outside the local area may be required. MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com