Technical Support Associate
Haystack · California, United States · 1 mo ago
HybridInformation TechnologyFull-time
About the Role
- Support operations team in resolving technical problems
- Allocate, maintain, and troubleshoot IT equipment
- Handle support requests and procedures across the network
- Assist in training new hires
- Continuously learn new technologies
- Support customers from multiple buildings, as well as remote customers
What You'll Need
- Ability to lift up to 49 pounds and stand/walk for 10-12 hours
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac, or Linux operating systems support experience
- Experience with CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, or AWS certifications is a plus
What's On Offer
- Competitive compensation package
- Comprehensive healthcare benefits starting Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave