Onsite Systems Manager - CFMO Service

Position Location

Houston, Texas

Responsibilities

• Serve as the customer’s advisor and advocate aligning a variety of stakeholders and seek to achieve the customer’s desired outcomes around inventory control, patient safety & satisfaction.
• Maintain system performance and Key Performance Indicators (KPIs).
• Perform and support preventive maintenance activities, including coordinating completion, tracking service tickets and maintenance history, documenting incidents, and maintaining accurate system records.
• Troubleshoot and repair system issues as a first line of support onsite.
• Provide remote support to customers after hours as needed.
• On-call availability for emergencies for two separate weeks out of the year (5:00 pm - 8:00 am).
• Collaborate with engineering teams and subcontracted vendors to resolve system/component issues.
• Monitor dispensing and operator activities, communicating common issues to the customer’s central fill leadership technology team.
• Assist in conducting firmware updates to system components, when needed.
• Advise customers on system performance, enhancements, and strategies to prevent operational risks.
• Report information to Capsa Healthcare on system operational performance.

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or related fields is preferred.
• 3+ years of experience in the Automation Industry (robotics, conveyance); prior experience in a pharmacy, healthcare, or pharmacy automation preferred.
• Valid driver’s license with an acceptable driving record.
• Experience programming industrial automation systems (PLC, HMI).
• Proficient in creating and editing queries using SQL.
• On-call availability for emergencies for two separate weeks out of the year (5:00 pm - 8:00 am).
• Ability to travel up to 12 weeks for initial onboarding training.

Qualifications

• Self-starter who is comfortable with ambiguity, flexible, and eager to contribute to the development of tools and processes.
• Acting as a liaison between the customer and Capsa, providing valuable feedback on system performance.

Skills

• Automation Industry experience (robotics, conveyance).
• Experience in pharmacy, healthcare, or pharmacy automation.
• Programming industrial automation systems (PLC, HMI).
• SQL query creation and editing.

Benefits

• Commensurate salary
• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D and Long-term disability insurance
• Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance