Onsite Field Service Manager

About the Role

We’re seeking a Field Service Manager to oversee a team of technical Digital Service Specialists who service and support Canon’s hardware and software technology-based solutions. You will manage a team responsible for specific business system products and services within a territory and/or assigned account list, including hardware, document management solutions, and related software.

Responsibilities

• Select, hire, train, and develop current and new technical representatives.
• Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
• Oversee the warehousing process as it relates to merchandise and inventory.
• Develop and educate the team on new technology in an evolving industry.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required.
• 7 years of related experience, including management of typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with a vast knowledge of digital and electromechanical technology.
• Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills and a desire to develop and lead a team.
• Excellent time management skills.

Pay

Anticipated base salary range for this role: $61,800 - $92,520. This role is eligible for a transportation allowance.

Benefits

• Competitive compensation and benefits, including medical, dental, vision, and 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance and recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

About Us

Canon USA is a pioneer in technology, solutions, and services, driven by our mission of exceeding customer expectations and enriching the lives of our local communities and staff. We foster a collaborative environment with a strong work ethic, creativity, and a cooperative spirit. Our employees take pride in working for a global digital imaging leader with an unparalleled reputation for quality and innovation.