Service Field Manager

About the Company

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property worldwide. Headquartered in Mobile, Alabama, Hiller operates globally and across the United States, offering over 100 years of industry expertise. Our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment.

Responsibilities

• Ensure the operational and financial performance of the service department, focusing on leadership, business growth, and continuous improvement.
• Collaborate with the branch/general manager to plan annual department goals, headcount needs, and growth projections.
• Partner with Human Resources to recruit, train, develop, and retain service technicians, including guidance on new employee training and performance reviews.
• Handle employee disciplinary actions when necessary and motivate continued development and training.
• Collaborate with other Hiller support teams to optimize all Service Department functions.
• Coordinate and manage regular service team meetings to foster effective communication and a collaborative environment.
• Build a high-performance team that operates efficiently, productively, and cost-effectively.
• Mentor and professionally develop Service Department team members, ensuring regular performance reviews.
• Communicate with customers and associates to resolve job-related issues, prioritizing customer satisfaction.
• Support sales efforts through market leads and price optimizations.
• Ensure service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet customer needs.
• Ensure employees correctly charge their time to assigned jobs for accurate costing.
• Manage scheduling and invoicing to ensure service and repair calls are scheduled properly and invoices are generated accurately and timely.
• Monitor and ensure Service Department team members maintain required certifications.
• Commit to a culture of safety, working with safety partners to provide necessary tools and PPE.
• Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices.
• Perform other duties as assigned.